Marriott Multi Property Systems Manager in Bedfordshire, United Kingdom

Description:

The multi property systems manager contributes advanced knowledge and skill in technology and general hospitality business knowledge to support business and technology (IR) objectives. The multi property systems manager, report to the Manager IR Field Operations, is responsible for assisting hotel management with technology implementation, and maintenance. Provides support as part of our defined support plan and establishes/participates in appropriate coverage for support of systems 24 hours a day, 7 days a week. They are responsible for ensuring the hotel based technology is installed to Marriott required standards and to maintain security compliance. The multi property systems manager interfaces with vendors, IR SSC, and hotel Associates.

SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE

Scope

  • Number of Properties 10-15
  • Number of Rooms 1,500-3,000
  • Number of FTE Associates 0
  • Interacts with various levels within the organization and key vendors
  • Annual budget $0k
  • Control or Influence of Budget (Y or N) N

Business Context

  • Hotel technology compliance with appropriate Marriott International Policy and Information Security Manual. Makes recommendations on practises and processes in line with deployed SOPs
  • Maintains Inventory of applications and hardware
  • Hotel Liaison for information technology vendors providing support and services
  • Provides escalation support for out of SLA issues for 3rd party vendors
  • Assists property in resolving complex support issues that may involve multiple vendors and systems as part of our defined support process.
  • Reinforces communication to property management relating to IR policies / projects / issues and plans
  • Provides status reports to property management teams as requested
  • Assist in managing technology/asset life-cycle for each property
  • Assists in the management and implementation of property systems upgrades.
  • Manages Active Directory environment for each property
  • Provides end user support to hotel associates as defined by support processes.
  • Moves/adds/changes for PCs/peripherals; migrating/restoring data when necessary
  • Creates and maintains a secure and clean computer room.
  • Applies security and operating systems patches as directed by corporate and divisonal technical leads
  • Helps create and assists in execution of IR related disaster recovery plans

Candidate Profile

Experience1-3 years IT management experience gained in the hospitality industry

Good problem solving skills.

Hotel operations experience and demonstrated hospitality management skills

Experienced in network hardware, desktop, peripherals, protocols, communications, operating systems and the Company internal applications (MARSHA,, Opera, Delphi, Sales & Catering ,etc.)

Personal Attributes and Competencies

Relationship builder; networker

Collaborative; team player

Engages in fixing the problem

Analytical; makes decisions using data.

Demonstrated skills in support of applications, hardware, operating systems, and telecommunications.

Demonstrated skills in trouble-shooting and resolving problems around PCs, operating systems, servers, peripherals, etc.

Education or Certification

Bachelor Degree required or equivalent work experience

Leadership Competencies

Attach the Leadership Competencies template that corresponds to the career band for the position.

Business Results

Technical Expertise (Learning and Applying Personal Expertise)

The following are specific responsibilities and contributions critical to the successful performance of the position:

Technical Skills/Computer:

  • Appropriate knowledge of Marriott s European continent standard applications and supporting infrastructure.
  • Understanding and working knowledge of Marriott s IR policies and processes.
  • Good understanding and skills of Marriott International s standard office automation applications.

Technical Skills/Other:

  • Opera Property Management Systems
  • Micros 9700 Point of Sale
  • Opera/Delphi Sales & Catering
  • In Depth knowledge of IR operating standards
  • Trouble shooting & resolution skills for PCs, operating systems, servers, peripherals, etc
  • Excellent written and verbal communication skills, with ability to communicate technical solutions to non-technical managers.
  • Systems Support

Marriott International is the world s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Qualifications

The multi property systems manager contributes advanced knowledge and skill in technology and general hospitality business knowledge to support business and technology (IR) objectives. The multi property systems manager, report to the Manager IR Field Operations, is responsible for assisting hotel management with technology implementation, and maintenance. Provides support as part of our defined support plan and establishes/participates in appropriate coverage for support of systems 24 hours a day, 7 days a week. They are responsible for ensuring the hotel based technology is installed to Marriott required standards and to maintain security compliance. The multi property systems manager interfaces with vendors, IR SSC, and hotel Associates.

SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE

Scope

  • Number of Properties 10-15
  • Number of Rooms 1,500-3,000
  • Number of FTE Associates 0
  • Interacts with various levels within the organization and key vendors
  • Annual budget $0k
  • Control or Influence of Budget (Y or N) N

Business Context

  • Hotel technology compliance with appropriate Marriott International Policy and Information Security Manual. Makes recommendations on practises and processes in line with deployed SOPs
  • Maintains Inventory of applications and hardware
  • Hotel Liaison for information technology vendors providing support and services
  • Provides escalation support for out of SLA issues for 3rd party vendors
  • Assists property in resolving complex support issues that may involve multiple vendors and systems as part of our defined support process.
  • Reinforces communication to property management relating to IR policies / projects / issues and plans
  • Provides status reports to property management teams as requested
  • Assist in managing technology/asset life-cycle for each property
  • Assists in the management and implementation of property systems upgrades.
  • Manages Active Directory environment for each property
  • Provides end user support to hotel associates as defined by support processes.
  • Moves/adds/changes for PCs/peripherals; migrating/restoring data when necessary
  • Creates and maintains a secure and clean computer room.
  • Applies security and operating systems patches as directed by corporate and divisonal technical leads
  • Helps create and assists in execution of IR related disaster recovery plans

Candidate Profile

Experience1-3 years IT management experience gained in the hospitality industry

Good problem solving skills.

Hotel operations experience and demonstrated hospitality management skills

Experienced in network hardware, desktop, peripherals, protocols, communications, operating systems and the Company internal applications (MARSHA,, Opera, Delphi, Sales & Catering ,etc.)

Personal Attributes and Competencies

Relationship builder; networker

Collaborative; team player

Engages in fixing the problem

Analytical; makes decisions using data.

Demonstrated skills in support of applications, hardware, operating systems, and telecommunications.

Demonstrated skills in trouble-shooting and resolving problems around PCs, operating systems, servers, peripherals, etc.

Education or Certification

Bachelor Degree required or equivalent work experience

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job: Information Technology

Organization: Corporate

Location: GBR-Bedfordshire

Requisition ID: 17001H2R