Marriott Guest Services Agent* in Cayman Islands, Cayman Islands
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels , Marriott International s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.
Please note that at this time we are looking for Caymanian/RERC holders only. The ideal candidate must have at least two years' experience in a customer facing role, ideally in a similar position. This position is an integral part of the Front Office operations including; the welcoming of our guests and responding to their requests including arrangement for services, questions and concerns; processing check-ins and check-outs; assigning rooms; coordinating group pre-registration; adjusting room billing; operating the telephone switch board station; processing wake-up calls and providing information on property amenities and local areas of interests. Applicants must be able to work on their own initiative, have a customer service focused attitude, be detail-oriented with excellent communication skills and be able to cope in a busy environment. The ideal candidate will preferably have knowledge of hospitality front office procedures, PBX and guest service knowledge of Opera would be highly advantageous. Must be flexible and able to work weekends, holidays, days, evenings, and overnight shifts.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Job: Rooms and Guest Services Operations
Organization: Marriott Hotels Resorts /JW Marriott
Location: CYM-Cayman Islands
Requisition ID: 17001XVQ