Marriott Franchised Director of Operations in Dallas, Texas
Thank you for your interest in this position. It is a job opportunity with one of Marriott International s franchisees.
Please apply via online at http://www.hospitalityonline.com/jobs/1111750-director-of-operations
Additional Information: This hotel is owned and operated by an independent franchisee, Makeready. The franchisee controls all aspects of the hotel s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
A Director of Operations is responsible for ensuring the smooth operation of guest services, valet services, concierge and uniformed services, housekeeping, laundry, and communications in an attentive, friendly, efficient, and courteous manner. The Director of Operations is also overall responsible for providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.
The duties and responsibilities of a Director of Operations include: coordinating the organization and administrative functions in all areas of the Rooms Division; ensuring total compliance with standards of operation; ensuring that staffing is maintained at an appropriate level to match business demand; participating in all regular and ad hoc operational meetings and in the formulation of strategic business plans; establishing monthly reporting system to monitor; handling all guest complaints expeditiously to complete resolution; closely monitoring the financial performance of all departments, in particular monitoring all Rooms expenses to ensure that they are kept in line with budget; and providing solutions to improve problem areas and assisting in implementing corrective measures.
The ideal Director of Operations candidate will have: excellent communication skills in all aspects; professional and appropriate business appearance and presentation; 3-5 years experience in a comparable position in a luxury hotel operation; excellent knowledge of all aspects of Rooms Division Operations; excellent organizational and administrative skills; excellent guest service and problem resolution skills; the flexibility to meet the demands of a 24 hour operation; and the ability to work comprehensively with spreadsheets and budgeting packages. This person also will understand the expectations in a luxury hotel model.
This company is an equal opportunity employer.
Job: Rooms and Guest Services Operations
Organization: Autograph Collection Hotels
Requisition ID: 17001XNQ