Marriott Garage Supervisor in Detroit, Michigan
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests well-being, and we re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
Monitor and direct personal and commercial vehicle traffic on property to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic. Review departmental productivity and payroll forecasts. Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any security or safety problems. Re-route traffic when parking facility reaches maximum capacity and ensure staff is informed. Unlock/open and close/secure parking facility. Document and report all vehicle incidents (i.e., damages, accidents). Complete nightly audit of parked vehicles with vehicle claim tickets, resolve discrepancies, and submit list for charges to be posted by Night Auditor. Tag, store, and retrieve luggage from luggage storage. Assist management in scheduling, disciplining, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Assist other employees to ensure proper coverage and prompt guest service. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Visually verify information in a variety of formats; move, lift, or carry objects weighing less than or equal to 50 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Job: Rooms and Guest Services Operations
Organization: Westin Hotels & Resorts
Requisition ID: 17001GRC