Marriott Sales Manager - Catering in Indonesia, Indonesia
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and we give it all we ve got on property and off. When guests stay with us, it s not just a room with a bed that they re buying. It s an experience. We re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
Directs and motivates team while personally assisting in the physical set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) and executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates expected performance and trains staff in processes. Monitors and controls financial and administrative responsibilities including asset protection.
Education and Experience
High school diploma or GED; 2 years experience in the event management or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
JOB SPECIFIC TASKS
Participating in and Leading Catering Teams
Demonstrates self confidence, energy and enthusiasm.
Understands how to manage in a culturally diverse work environment.
Uses problem solving methodology for decision making and follow up.
Demonstrates personal integrity, manages time well, and is highly visible in areas of responsibility.
Builds a positive work environment by demonstrating self confidence, energy and enthusiasm.
Supporting the Management of Catering Operations
Interacts with other catering employees, customers and guests, vendors and suppliers.
Demonstrates knowledge of all departments within the property.
Communicates group needs to various departments within the property.
Prompts handling of all inquiries within market and parameters.
Creates written and verbal presentations effectively.
Ensuring Exceptional Customer Service
Communicates all details of catering events to operating departments and customers.
Manages the quality process in areas of customer service and employee satisfaction.
Supporting and Coordinating with the Sales and Marketing Function
Qualifies business and tracks leads.
Solicits and books meetings, conferences and catered corporate and social events.
Finalizes and upsells catering arrangements for group/convention business.
Negotiates and markets to drive sales and create profits.
Identifies customer needs and all sales opportunities which ensure successful catering events.
Conducting Human Resources Activities
Provides constructive coaching and counseling to employees.
Supports the development, training, and mentoring of employees.
Demonstrates knowledge of how and when to impose deadlines and delegate tasks.
Motivates and provides a work environment in which employees are productive.
Listens and responds to employee's needs.
Manages group or interpersonal conflict situations effectively.
Develops and manages hourly employees.
Adheres to EEO and AA policies.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Job: Event Management
Organization: Sheraton Hotels & Resorts
Requisition ID: 17001GKF