Marriott Senior Manager, Casualty Claims, Asia Pacific (Based in Singapore) in Singapore, Singapore


Marriott International is the world s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?



As a member of the professional staff, contributes specialized knowledge and skill in the oversight of casualty claims and first party property claims. Serve as primary Asia Pacific Risk Management Operations liaison responsible for direct monitoring of all Asia Pacific casualty losses, including evaluation and monitoring of insurer handling and claim disposition. Coordinates claims handling with relevant carriers, operations and other stakeholders. Responsible for technical oversight of multi-line claims with an objective of requiring thorough investigations, setting realistic reserves, encouraging reasonable evaluations and influencing prompt resolutions when appropriate. For first-party property claims, ensure that hotels receive all reimbursement permitted under the relevant policy.


  • Develop relationships with local carrier and broker representatives within the Continent
  • Serve as claim consultant to hotels, providing advice regarding guest claims or customer service requests
  • Seek assistance and/or direction from HQ Claims regarding high risk claims or any claims involving negligent security practices, serious vehicle accidents, bodily injury, death or liquor liability claims
  • Evaluate and perform loss-trend analysis of insurer loss reports in order to: a) identify newly reported cases, b) ensure claim reserves are consistent with company and insurer based guidelines and philosophy, c) direct any TPA participation on applicable claims and d) properly determine when aged case reviews or inquiries may be advisable
  • Develop country practice manuals that capture claims best practices and serve as reference for future risk mitigation and loss prevention within each country
  • Obtain periodic updates from claim handlers on high-exposure or complex cases and provide direction, reserve recommendations and resolution strategies as appropriate
  • Refer correspondence, e-mails or lawsuits to relevant carrier
  • Use Riskonnect to develop dashboards to analyze and quantify claims trends
  • Provide HQ Claims senior management with a summary and plan of action on high exposure or high profile cases
  • Notify relevant excess carrier of any claims that have potential to exceed primary limits
  • Interface with Global Safety & Security to identify and define risk mitigation or loss trend strategies
  • Act as a liaison between carrier and operations as needed
  • Assist in obtaining needed records such as vendor contracts and corporate or internal documents
  • Establish a schedule for formal claim reviews with the carrier
  • Conduct claim audits of carrier s files and prepare a written report of findings
  • Notify designated individuals and coordinate appropriate responses to emergency events
  • Analyze Reservation of Rights letters or coverage denials for accuracy and compose written responses, if warranted
  • Assist hotels in handling Innkeeper s claims that fall below the $2,500 USD deductible. Provide recommendations for release or denial language
  • Identify favorable claim outcomes or lessons from losses to share via meetings, seminars or newsletters
  • Participate in annual policy renewal activities as warranted
  • Review and make recommendations for edits to carrier s and broker s program summary documents


Experience and Education

  • At least 6 years experience handling casualty claims, with direct adjusting and first party property experience preferred, along with corporate risk management experience in lodging or related industry is highly desirable
  • Four-year degree from an accredited college or university required

Knowledge and Skills

  • Applicable industry licensing
  • Chinese language proficiency (Mandarin and/or Cantonese) required
  • Demonstrate strong leadership/teamwork skills
  • Strong interpersonal skills to influence and communicate effectively with others, both inside and outside the organization and insurance profession
  • Ability to grasp and apply technical knowledge including litigation case management and adjusting skills.
  • Effective reasoning and decision making skills
  • Possess very sound coaching, counseling and development planning skills
  • Strong negotiation skills
  • Advanced knowledge of claims process
  • Good communication skills (verbal, listening, writing), including the ability to deliver difficult messages to customers and /or claimants
  • Good investigation skills
  • Strong organization skills
  • Ability to prioritize work
  • Ability to meet deadlines and follow up in a timely manner
  • Strong computer skills, including proficiency in Microsoft Office Suite
  • Working knowledge of Risk Management information systems
  • Willingness to accept and respond positively to constructive criticism


This position will be based in Singapore.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job: Finance and Accounting

Organization: Corporate

Location: SGP-Singapore

Requisition ID: 170015PI