Marriott Franchised Night Auditor in Sterling, Virginia

Description:

Thank you for your interest in this position. It is a job opportunity with one of Marriott International s franchisees.

Please apply via email at: ffi.iadfi.gm@marriott.com

Qualifications

Additional Information: This hotel is owned and operated by an independent franchisee, A. Altman Company. The franchisee controls all aspects of the hotel s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary:

Night Audit 11pm - 7AM

Responsible for providing superior service to guests, in accordance with the rules, regulations, policies, and procedures set forth by the company.

Description:

  • Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.
  • Investigate or analyze out-of-balance situations.
  • Print and distribute various computer audit reports.
  • Responsible for registering all guests, obtaining all pertinent information, and ensuring credit is established.
  • Respond to requests from guests for assistance and information about the local area.
  • Sell rooms to walk-in customers.
  • Routinely enter or change reservation information on the computer system.
  • Post charges and payments to guest accounts, as needed.
  • Make necessary corrections to guest accounts.
  • Communicate with the housekeeping department about room status/availability.
  • Deliver requested items to guests, as needed, including incoming faxes, mail etc.
  • Listen and respond promptly to guest inquiries and/or complaints in an appropriate manner.
  • Operate hotel phone system.
  • Clean and maintain the front desk area.
  • Maintain daily logs (including communication).
  • Each shift, balance cash drawers, credit card receipts, direct bills and all other incoming payments.
  • Issue safety deposit boxes, when requested.
  • Assist in breakfast setup and preparation.
  • Perform additional assignments as required.)

This company is an equal opportunity employer.

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Job: Rooms and Guest Services Operations

Organization: Fairfield Inn & Suites

Location: VA-Sterling

Requisition ID: 170027SH