Marriott Guest Services Supervisor in Toronto, Ontario

Description:

With our diverse portfolio of locations, you ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World at Delta Hotels.

Qualifications

Job Summary

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activatin/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Secuirty of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Notification toSuccessful Applicants: At DeltaToronto we respect our obligations under the Human Rights Code and theAccessibility for Ontarians with Disabilities Act, 2005 to accommodate ourassociates in accordance with our legal obligations. Delta Toronto has adetailed process in place to provide or arrange for workplace accommodations toassociates with disabilities. If you have limitations and restrictions,which require accommodation, for either the interview process or workplace,please contact Kelly Yuill at 416-637-5436 or by email at Kelly.yuill@deltahotels.com. Please visit the Marriott website toreview our accessibility accommodation policy.

Our Values:

Most importantly, the successful candidate will demonstrate Marriott s Core Values in all aspects of their job. These include:

  • Put people first
  • Pursue excellence
  • Embrace change
  • Act with integrity
  • Serve our world

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job: Rooms and Guest Services Operations

Organization: Delta Hotels and Resorts

Location: Ontario-Toronto

Requisition ID: 17001XBZ