Marriott Hotel Sales Leader in West Yorkshire, United Kingdom
Marriott International s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Functions as the leader of the hotel s Sales department. Manages the on-property Sales and Event Management team.
Achieves individual booking goals and has responsibility for achieving defined property revenue goals, guest and associate satisfaction and makes recommendations on direct reports booking goals (if applicable).
Leads on-property sales functions to build long-term, value-based customer relationships that enable achievement of hotel sales objectives.
Works closely with cluster leadership and cluster support team, to achieve hotel budget.
The Hotel Sales Leader implements agreed key sales initiatives and ensures execution of sales and marketing strategy and programs in the hotel.
Education and Experience
Minimum of 2-3 year sales experience
Education or Certification
High School Diploma or equivalent required; Bachelor s Degree in Hospitality Management preferred
CORE WORK ACTIVITIES
Sales and Marketing
Oversees all day to day activities of direct reports.
Provides team leadership to ensure maximum revenue potential; sets example with personal booking goals.
Proactively develops and manages relationships with key stakeholders, both internal and external.
Analyzes market information by using sales systems and executes strategy to achieve hotel s financial room and catering goals.
Develops, implements and sustains aggressive solicitation program focused on increasing business.
Contributes to the cluster team to define and implement a sales plan addressing revenue, customers and the market
Assists with the execution of marketing activity as outlined by the Field Marketing Team and Director of Sales Cluster.
Works collaboratively with off-property sales channels (e.g., Field Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for customer relations.
Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest complaints.
Supports with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction, as required.
Empowers associates to provide excellent sales and customer service.
Establishes guidelines so associates understand expectations and parameters.Ensures associates receive on-going training to understand guest expectations.
Observes sales and service behaviors of associates and provides feedback to individuals and/or managers; continuously strives to improve service performance.
Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
Ensures that a customer recognition program is in effect throughout property Sales and Events team.
Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation.
Develops, implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate; ensures self and direct report managers attend appropriate core training classes.
Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
Conducts hourly associate performance appraisals according to Standard Operating Procedures.
Executes a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
Administers the performance appraisal process for direct report managers.Develops business goals and creates appropriate development plans.Assists associates based on their individual strengths, development needs, career aspirations and abilities.
Administers sales bonus and incentive programs for direct reports e.g. Golden Circle
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
Constantly strives to improve associate retention.Brings issues to the attention of Human Resources as necessary.
Manages associate progressive discipline procedures for areas of responsibility.Ensures hotel policies are administered fairly and consistently.Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility.Maintains an on-going associate recognition program.
Responsible for daily management of Sales budget (including transient, group room and catering) in conjunction with the Director of Sales - Cluster.
Understands the impact of department s operation on the overall financial goals; educates staff on details as appropriate.
Performs other duties as assigned to meet business needs.
Adaptability- Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
Problem Solving and Decision Making- Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
Professional Demeanor- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Building and Contributing to Teams- Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing-Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
Coworker Relationships- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company s service standards.
Global Mindset-Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
Technical Acumen- Understands and utilizes professional skills and knowledge in a specific functional area;
Excellent selling skills and understanding of sales processes; can effectively upsell products and services; can bring a sale to closure
Strong customer development and relationship management skills
Ability to set accurate account and revenue goals
Ability to develop and implement successful sales strategies for locally managed accounts
Ability to implement and execute hotel strategy
Knowledge of group, extended stay and transient business
Knowledge of operations and associated challenges for all brands
Knowledge of products, cultures and brand strategies
Knowledge of contractual agreements and legal implications
Understands revenue management functions and account profitability
Ability to interpret market data and apply to sales strategy
Financial and commercial awareness
Effective decision making skills
Ability to influence others
Strong problem-solving skills
Strong consensus building skills
Good negotiation skills
Effective change management skills
Strong communication skills (verbal, listening, writing)
Strong presentation and platform skills
Effective coaching and development skills
Strong organization skills
Ability to use standard software applications and hotel systems.
Basic Competencies- Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o Mathematical Reasoning- Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension- Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
o Reading Comprehension- Demonstrates understanding of written sentences and paragraphs in work-related documents.
o Writing- Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Job: Sales and Marketing
Organization: Marriott Hotels Resorts /JW Marriott
Location: GBR-West Yorkshire
Requisition ID: 17001J8T