Marriott Director of Leisure, Wellness and SPA in Albufeira, Portugal
Job Number 180012IH
Job Category Rooms and Guest Services Operations
Location Pine Cliffs Hotel, a Luxury Collection Resort, Algarve, Albufeira, Portugal VIEW ON MAP
Brand The Luxury Collection
Position Type Management
Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.
Functions as the strategic business leader to manage the overall Resort leisure offerings, including SPA, Wellness, Fitness, Sport activities, Golf operation, Kids & Teen Club and entertainment. The role develops the overall leisure experience for our guest by creating packages, activities and programs combining the diverse services of Pine Cliffs Resort. This position will work with other business partners and 3 rd party operator, i.e cycling, soccer, water sports, retail to ensure a seamless experience. The strengthening and further development of the serenity brand and the #Pinecliffslifestyle are key responsibilities. Together with the sales & marketing team the role will strengthen relationships with our partners, develop and promote sales packages for all areas and programs. The Leisure Director position will, ensure the luxury collection brand standards are implemented and a high level of service standards are followed to ensure growing revenues and maximizing the finical performance of the combined leisure business units.
Education and Experience
2-year degree from an accredited university in Business Administration, Hotel or Spa Management, or related major; 5 years experience in the hotel business, SPA, Leisure&Sports or Recreation field in a senior management role, held business P&L accountability.OR
4-year bachelor's degree in Business Administration, Hotel and Spa Management, or related major; 5 years experience in the hotel business, SPA, Leisure&Sports or Recreation field in a senior management role, held business P&L accountability.
CORE WORK ACTIVITIES
Setting short & long term Strategies
Manages operating budget.
Understand current market trends in wellbeing to ensure Pine Cliffs Resort is aligned or leads.
Reviews current business offerings and fosters synergies and complete alignment between all business unites.
Develops and proposes new business opportunities to drive revenue and overall profitability.
Aligned with human resources, will set the Strategy for the organizational structure, including setting goals, determining actions to achieve the goals, and mobilizing resources to execute the actions.
Continually reviews the Strategy to adapt the organization to new consumer expectations and changing business environment.
Managing Revenue and Profitability
Manages operating budget.
Makes and executes the necessary decisions to keep business unit moving forward toward achievement of goals.
Works with hotel management team to develop a strategy that is aligned with the brand’s business positioning and leads its execution.
Monitors sales performance against budget.
Reviews reports and financial statements to determine operations performance against budget.
Determines the appropriate allocation of money used to accomplish work goals, and submits expenses according to guidelines; appropriately utilizes and maintains equipment, facilities, and materials needed to perform work activities. Leading Operation and Team
Understands and applies the business and management information involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
Coaches and supports operations team to effectively manage top revenues, wages and controllable expenses.
Analyzes service issues and identifies trends.
Champions the brand’s service vision for product and service delivery and ensures alignment amongst the teams.
Develops systems to enable employees to understand guest/customer satisfaction results.
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Lead by Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
Conveying information and ideas to others in a convincing and engaging manner through a variety of methods.
Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required.
Manages outside vendors.
Apart from the Leisure activities, manages Pools and Beach areas, including overall maintenance and licenses, daily upkeep and cleanliness. Managing the Guest/Customer Experience
Demonstrates and communicates key drivers of guest/customer satisfaction for the brand’s target customer.
Reviews guest feedback with the management business unit and hotel management team and ensures appropriate corrective action is taken.
Evaluates market conditions, organizational objectives, and important aspects of the business to accurately diagnose market opportunities and threats; anticipates opportunities and threats, identify issues, and develop strategies and plans.
Responds to and handles guest/client problems and complaints.
Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Managing team activities
Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve results.
Fosters employee commitment to providing excellent service and models desired service behaviors in all interactions with guests/clients and employees.
Sets goals and expectations for direct reports and holds staff accountable for successful performance.
Champions change, ensures brand and business initiatives are implemented and communicates follow-up actions to team as necessary.
Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.
Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.
Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results - Focuses and guides others in accomplishing work objectives.
Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed.
Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Knowledge of salon and spa products and services (including hair, makeup, nail, massage, skincare, and body treatments).
Make pricing and selling decisions that maximize spa facility profit through the best combination of treatments, price and occupancy. Knowledge of sales techniques, such as up-selling, suggestive selling and product knowledge. This includes the ability and willingness to recognize and identify sales opportunities, demonstrate the benefits and features.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience in English and Portuguese
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.