Marriott Sr. Systems Engineer - Site Reliability in Bethesda, Maryland

Job Number 1800192A

Job Category Information Technology

Location Marriott International HQ, Bethesda, Maryland VIEW ON MAP

Brand Corporate

Schedule Full-time

Relocation? No

Position Type Management

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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

JOB SUMMARY

The Sr. Systems Engineer , with a focus on infrastructure site reliability, will provide expertise in the areas of continuous integration and continuous delivery at Marriott International. Site Reliability Engineering is a discipline which combines both software and systems engineering to build and operate large-scale, distributed, fault-tolerant systems. Our SREs ensure that Marriott's services have the necessary resiliency and uptime appropriate to user needs while incorporating a fast rate of change around functional and non-functional improvements.

CANDIDATE PROFILE

Education and Experience

Required:

  • Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification

  • 8+ years experience in information technology

Technical skills:

  • 6+ years professional experience in Infrastructure as a Service (IaaS) modeling including infrastructure as code development (Terraform or similar) or infrastructure engineering at enterprise scale

  • 5+ years professional experience in automated configuration management (Chef, Puppet, Ansible)

  • 3+ years professional experience in container operations (Docker, OpenShift Enterprise, GKE, ECS) and orchestration (Docker Swarm, Kubernetes)

  • 3+ years professional experience with cloud computing technology and its concepts (AWS, Azure, GCP) and/or virtualized (VMWare, OpenStack)

  • 8+ years Linux system administration

  • Experience implementing DevOps practices at scale

  • Experience with Continuous Integration and Continuous Delivery pipeline tools and implementation for immutability

  • Experience with Security Protocols (SSL, SAML, SAMP, LDAP etc.)

  • Experience in one or more of the following: C, C++, Java, Python, Go, Perl, or Ruby

  • Experience in designing, analyzing, and engineering large-scale distributed systems

Preferred:

  • Lead DevOps maturity model through adoption

  • Requirement gathering, validation, fulfillment and change management

  • Infrastructure operations experience including self-healing autonomy

  • Provide functional, technical, and/or process leadership, or Project Management experience

  • Strong knowledge of emerging tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise

CORE WORK ACTIVITIES

Technical Leadership

  • Trains and/or mentors other team members, and peers as appropriate in advances in technology and technical process improvement

  • Provides financial input on department or project budgets, capital expenditures or other cost/resource estimates as requested

  • KPI creation and tracking for reporting to senior leadership

  • Status reports to include project status, risks, issues and schedules

Delivering Technology

  • Work closely with Enterprise Architecture to understand system functionality and dependencies

  • Design cloud-based technical architectures to meet application functional and non-functional requirements

  • Develop infrastructure as code for repeatable environment provisioning via automated blueprints and solutions

  • Run multiple, simultaneous, infrastructure delivery projects to ensure performance, availability and resiliency

  • Work closely with development teams to ensure capacity and throughput requirements are met

  • Concept of Operations documentation for runbook operations

  • Performs more complex quantitative and qualitative analyses for service delivery processes and projects

  • Ensures all projects follow the defined development and business case processes

  • Ensures proper coordination with appropriate IT and vendor relations teams

  • Provides consultation for routine and complex systems development

  • Ensures early warning to the business stakeholder executives regarding degraded or missed service levels

  • Coordinates with Operations and Infrastructure teams for deployment and production support activities

IT Governance

  • Follows all defined IT standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed

  • Execute infrastructure compliance monitors and auditing to ensure user and password security

  • Maintains a proper balance between business and operational risk

  • Follows the defined project management standards and processes

Service Provider Management

  • Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics.

  • Makes short term plans for the team to effectively utilize resources

  • Monitors Service Provider outcomes

  • Reviews estimates of work effort for client project provided by Service Providers for accuracy

  • Facilitates timely resolution of service delivery problems and minimizes the impact to clients

CORE COMPETENCIES

Leadership

  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

  • Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.

  • Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

  • Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.

  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

  • Driving for Results - Sets high standards of performance for self-and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self-and/o others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

  • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

  • Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.

  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

  • Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.

  • Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

  • Technical Intelligence: Knowledge and ability to define and apply appropriate technology to enhance business process

  • Development Methodologies: Knowledge of general stages of SDLC framework and the application tiers within the development space.

  • Information Security: Knowledge of the security considerations relevant within the development space, including industry best practices related to information security

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.