Marriott Bellman/Porter in Cape Town, South Africa

Job Number 1800285Z

Job Category Rooms and Guest Services Operations

Location AC Hotel Cape Town Waterfront, Cape Town, South Africa VIEW ON MAP

Brand Corporate

Schedule Full-time

Position Type Non-Management/Hourly

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At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the elegant line of a chaise, AC Hotels believes that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the edited beauty of AC Hotels. They feel connected to us through a shared concern for details. They enjoy feeling a part of our small, discrete, global tribe. In fact, the feeling of being among like-minded people is a significant part of the AC appeal.

We’re looking for cultural innovators to join our team. If you are someone who has an inner creativity and love for art, design and culture, then we invite you to explore a career with AC Hotels.

Function

The successful incumbent is to ensure that all guests are greeted and welcomed to the hotel; all guests luggage is taken to their rooms and all Hotel facilities are carefully explained; to ensure that guest cars are checked and valet parked in accordance with Marriott International Policies and Procedures.

Required Experience & Qualifications

  • A valid code 08 Drivers licence

  • Minimum two years’ experience in a similar position.

  • Customer / staff focused

  • Team orientated

  • Well groomed

  • Friendly Disposition

  • Good communication guest /staff

  • Familiar with Cape Town surrounding Area

  • Ability to work within a pressurized environment.

  • Ability to work flexible working hours.

  • Attention to detail pertaining to area responsibility.

  • Ensure uniform and personal appearance are clean and professional.

  • Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect.

  • Support team to reach common goals.

  • Comply with quality assurance expectations and standards.

  • Welcome and acknowledge all guests according to company standards.

  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

Key Responsibilities

  • Greet and escort guests to rooms.

  • Open doors and assist guests/visitors entering and leaving property.

  • Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.

  • Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).

  • Transport guest luggage to and from guest rooms and/or designated bell area.

  • Assist with luggage storage and retrieval.

  • Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.

  • Supply guests with directions.

  • Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed.

  • Communicate parking procedures to guests/visitors.

  • Ensure the guest vehicle is checked when valet parking vehicles and drive 10 km per hour / ensure vehicle seats are left in the same position.

  • Report whereabouts to the Supervisor on shift.

  • Answer telephone within 3 rings using the appropriate telephone etiquette.

  • Ensure that the driveway / lobby area is always clean and attended to.

  • Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. .

  • Assist with moving, lifting, carrying, and placing of objects/luggage.

  • Maintain awareness of undesirable persons on property premises.

  • Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.