Marriott Bellboy in Dubai, United Arab Emirates

Job Number 18001PTB

Job Category Rooms and Guest Services Operations

Location Sheraton Grand Hotel, Dubai, Dubai, United Arab Emirates VIEW ON MAP

Brand Sheraton Hotels & Resorts

Schedule Full-time

Relocation? No

Position Type Non-Management/Hourly

Start Your Journey With Us

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel, Dubai, United Arab Emirates.

Located at the forefront of Dubai’s most prominent thoroughfare, the Sheraton Grand Hotel seamlessly connects to the heart of the booming business district. Our hotel is just across from the Dubai World Trade Centre and within walking distance of the Dubai Convention Centre. A short drive will take you to DIFC, Dubai Mall, or downtown, and Dubai International Airport (DXB) is 10 kilometers away. Standing 53 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All accommodations span at least 36 square meters. Our expansive conference center boasts meeting rooms with natural illumination and state-of-the-art audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that has extensive services and exciting 31st-floor views.

POSITION PURPOSE

  • To provide our hotel guests with an on brand personalized Sheraton Club experience.

  • Follow and implement the welcome/farewell modules and Sheraton Brand Standards/Guidelines.

  • To effectively contribute in a high GSS loyalty composite through recognition, friendliness, helpfulness and efficiency.

  • Handle transfer of guest luggage, packages, parcels, messages and maintain tidy and accident free storage area.

ESSENTIAL FUNCTIONS

  • Ensure that services provided are in harmony with our Sheraton core values

  • Ensure that our guests receive an on brand personalized arrival/departure experience.

  • Acknowledge and recognize SPG members and deliver the related appropriate welcome to the lounge.

  • Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the LRA inspection

  • Avoid misusing of trolleys and other equipment.

  • 100% daily usage of the Master Arrival Report to deliver GPS initiative successfully to our club guests.

  • Ensure smooth and clear communication with all other FO, HK, club and Room service associates.

  • Ensure compliance with PCI policies.

  • Acquire the proper product and service knowledge needed to perform your job properly.

  • Be aware of the hotel Fire and Emergency procedures.

  • Deliver faxes, envelops, parcels and packages to guest rooms.

  • To load and unload luggage from vehicles.

  • Open transport doors and greet guests.

  • Protect guests at either entrance from inclement weather.

  • Call taxis for guests or liaise with chauffeurs.

  • To ensure Security of guest luggage left in your care and to safely store it and give guest a receipt.

  • Know regular guest names and requirements.

  • Answer guest questions and resolve guest problems.

  • Know the names, functions and locations of the Management Team.

  • Be aware of daily functions, events, and VIP and group arrivals.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.