Marriott Nightclub Manager in Dubai, United Arab Emirates
Job Number 18001O1U
Job Category Food and Beverage & Culinary
Location The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai, United Arab Emirates VIEW ON MAP
Brand Westin Hotels & Resorts
Position Type Non-Management/Hourly
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Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™
The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat settled on Jumeirah Beach, the resort offers the perfect destination for the entire family to unwind and recharge with a breath-taking array of recreation activities, and close proximity to major Dubai local attractions. Featuring exceptional views over the Arabian Gulf, our impressive neoclassical architecture fills our five-star luxury beach resort in Dubai with charm and inspiration.
A forward-thinking multi-purpose club, bar and event space.
A creative hub for the visionaries and fashionistas alike.
A mixture of bohemian chic and modern hipster sass.
We are here to disrupt the stagnant copy and paste culture of club land and build the formula for years to come.
A place where we mix immersive entertainment and thought-provoking club concepts, a place where we mix art, fashion and music alike with pop-up installations and showcases from locally sourced talent, designers and brands.
As much as we want to be noticed, we must maintain a level of ‘underground and discovery’.
Industrial Avenue - A space that stands alone in its field but together with its core.
Job responsibilities will include, but not limited to thefollowing:
Managing Day-to-Day Operations
Supervises and manages employees. Manage allday-to-day operations. Understands employee positions well enough to performduties in employees' absence.
Maintains service and sanitation standards inthe night venue.
Reviews staffing levels to ensure that guestservice, operational needs and financial objectives are met.
Leading Food and Beverage Team
Utilizes interpersonal and communication skillsto lead, influence, and encourage others; advocates sound financial/businessdecision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect,and cooperation among team members.
Serves as a role model to demonstrateappropriate behaviors.
Identifies the developmental needs of othersand coaches, mentors, or otherwise helps others to improve their knowledge orskills.
Develops specific goals and plans toprioritize, organize, and accomplish your work.
Ensures and maintains the productivity level ofemployees.
Provides the leadership, vision and directionto bring together and prioritize the departmental goals in a way that will beefficient and effective.
Ensures compliance with all food & beveragepolicies, standards and procedures by training, supervising, follow-up andhands on management.
Ensures compliance with all applicable laws andregulations.
Ensures compliance with food handling andsanitation standards.
Ensures staff understands local, state andFederal liquor laws.
Establishes and maintains open, collaborativerelationships with employees and ensures employees do the same within the team.
Establishes guidelines so employees understandexpectations and parameters.
Monitors alcohol beverage service in compliancewith local laws.
Ensuring Exceptional Customer Service
Provides services that are above and beyond forcustomer satisfaction and retention.
Improves service by communicating and assistingindividuals to understand guest needs, providing guidance, feedback, andindividual coaching when needed.
Manages day-to-day operations, ensures thequality, standards and meets the expectations of the customers on a dailybasis.
Displays leadership in guest hospitality,exemplifies excellent customer service and creates a positive atmosphere forguest relations.
Empowers employees to provide excellentcustomer service.
Acts as the guest service role model for thenight club, set a good example of excellent customer service and creates apositive atmosphere for guest relations.
Handles guest problems and complaints.
Ensures corrective action is taken tocontinuously improve service results.
Incorporates guest satisfaction as a componentof departmental meetings with a focus on continuous improvement.
Manages service delivery in outlets to ensureexcellent service from point of entry to departure (e.g., greeting fromhostess, speed of order, beverage delivery, fulfillment of special requests,collection of payment & invitation to return).
Managing and Conducting Human ResourceActivities
Provides guidance and direction tosubordinates, including setting performance standards and monitoringperformance.
Identifies the educational needs of others,develops formal educational or training programs or classes, and teaches orinstructs others.
Ensures employees are treated fairly andequitably. Strives to improve employee retention.
Ensures employees receive on-going training tounderstand guest expectations.
Solicits employee feedback, utilizes an"open door" policy and reviews employee satisfaction results toidentify and address employee problems or concerns.
Strives to improve service performance.
Ensures recognition is taking place acrossareas of responsibility.
Provides information to supervisors,co-workers, and subordinates by telephone, in written form, e-mail, or inperson.
Analyzes information and evaluating results tochoose the best solution and solve problems.
Assists servers and hosts on the floor duringmeal periods and high demand times.
Recognizes goodquality products and presentations.
Oversees thefinancial aspects of the department including purchasing and payment ofinvoices.
To move into this position you shouldhave
Minimum 4 years’ experience in the relevantarea of night life venue
Minimum 2 years’ experience in the Dubai nightlife market.
In depth knowledge of music and working withlate night entertainers – DJ’s, dancers etc
Excellent communication skills and good commandof English language
Good interpersonal skills
Knowledge in computer
Smart in appearance and well groomed
Multiple language ability, an advantage
Previous point of sale system experience is required (Micros)
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Strong customer relations essential
Knowledge of AV and peripheral entertainment setup relevant to latenight venue.
Strong stock management experience a must.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.