Marriott Admin Assistant in Guangzhou, China
Job Number 18002926
Job Category Administrative
Location China Area Reservations, Guangzhou, China VIEW ON MAP
Position Type Non-Management/Hourly
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Policies and Procedures
§ Maintain confidentiality of proprietary materials and information.
§ Protect the privacy and security of guests and coworkers.
§ Follow company and department policies and procedures.
§ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
§ Perform other reasonable job duties as requested by Supervisors.
§ Address guests' service needs in a professional, positive, and timely manner.
§ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
§ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
§ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
§ Thank guests with genuine appreciation and provide a fond farewell.
§ Assist other employees to ensure proper coverage and prompt guest service.
§ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
§ Speak to guests and co-workers using clear, appropriate and professional language.
§ Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
§ Talk with and listen to other employees to effectively exchange information.
Working with Others
§ Support all co-workers and treat them with dignity and respect.
§ Develop and maintain positive and productive working relationships with other employees and departments.
§ Partner with and assist others to promote an environment of teamwork and achieve common goals.
§ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
§ Enter and locate work-related information using computers and/or point of sale systems.
§ Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
§ Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
§ Transmit information or documents using a computer.
§ Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.
§ Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
§ Transmit information or documents using mail, or facsimile machine.
§ Computer Skills
§ Interpersonal Skills
§ Team Work
§ Customer Service Orientation
§ Diversity Relations
§ Telephone Etiquette Skills
§ English Language Proficiency
§ Applied Reading
§ Positive Demeanor
§ Stress Tolerance
§ Detail Orientation
§ Time Management
§ Planning and Organizing
§ Microsoft Office