Marriott Team Leader in Gurgaon, India
Job Number 1800298Y
Job Category Reservations
Location India Reservations, Gurgaon, Haryana VIEW ON MAP
Position Type Non-Management/Hourly
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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Provide online technical customer assistance and support to customers of Marriott.com by responding to emails in an efficient manner with high quality. Respond to high volume "routine" emails utilizing established tools and processes to attain maximum levels of productivity. Individuals need to be detail oriented, process driven, and thrive within a team environment. Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including enrollment in Marriott Rewards program. Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days. Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events). Verify all information with customers to ensure accuracy. Process all reservation requests, changes, and cancellations received by email. Input and access data in reservation system by entering correct information into proper fields, including Marriott Rewards number, and asking for travel agency identification numbers (i.e., flags, comments, guest messages).
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.