Marriott Butler Supervisor in Kuala Lumpur, Malaysia

Job Number 18001SUS

Job Category Rooms and Guest Services Operations

Location The St. Regis Kuala Lumpur, Kuala Lumpur, Malaysia VIEW ON MAP

Brand St. Regis Hotels & Resorts

Schedule Full-time

Relocation? No

Position Type Non-Management/Hourly

Start Your Journey With Us

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

The Butler attends to every guest’s needs and wants. Butler is responsible for the quality of every guest’s stay and welcoming the guests, making sure smooth check-in, uncompromising stay and check out experience, enabled guest feel at home. Setting up guests rooms prior to arrival and upkeep the quality throughout their stay. This department also seduce guests by unfolding series of delighted moments and gives an inside of the best places to visit in town making it the best address in the city.

Work closely with Housekeeping, Front Office and Private Dining (PD). Butler has to be very knowledgeable about all aspects of the hotel.


  • Minimum 5 years’ experience in a luxury hotel, preferably working in a“front of house” position. However, candidates with other backgrounds and theright attitude will be considered.

  • Ability to quicklyadapt to a constantly changing market with guest request.

  • Proactive approachto problem solving and demonstrated ability to “think outside of the box”.

  • Detail oriented andhands on, being able to maintain an organization in a multi-tasking environment.

  • Team player withstrong interpersonal skills, capable of engaging emotionally with guests and colleagues.

  • Excellentcommunication skills, both verbal and written, and strong command of English inboth.

  • Must possess strong computerskills, including Microsoft Office, (Outlook / Excel / Word) and ability tolearn and understand the IT architecture of various systems. Experience inOpera/ Lightspeed/Fidelio is a plus, but not obligatory.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.