Marriott Event Executive in Swindon, United Kingdom

Job Number 18001EIB

Job Category Sales and Marketing

Location Swindon Marriott Hotel, Swindon, Wiltshire VIEW ON MAP

Brand Marriott Hotels Resorts /JW Marriott

Schedule Full-time

Position Type Non-Management/Hourly

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Swindon is a thriving town which has seen a lot of investment in recent years. It has an economy ranking amongst the top 5 UK cities for performance – but without the price tag of larger cities. Located in the heart of the breath-taking Wiltshire countryside, Swindon has become a popular destination for business and leisure visitors alike. The Swindon Marriott Hotel caters for this mix of travellers by providing modern, state of the art facilities with a personal and friendly service.

With its great transport links and ideal location near the hustle and bustle of the historic Old Town area, it’s no wonder that the Swindon Marriott has become a leading hotel in the local area and an outstanding example of the Marriott Hotels brand.

Job Summary:

An exciting opportunity has arisen in our Sales Department for an Event Executive to join our team! The role is a full time position of 40 hours per week.

To successfully fill this role, you will ideally possess and demonstrate the following qualifications, behaviours, skills and values:

  • Effective sales skills

  • Effective communication (verbal, listening, writing) and negotiation skills

  • Strong customer development and relationship management skills

  • Strong organization skills

  • Knowledge of current trends in event management and event technology

  • Knowledge of overall hotel operations as they affect department

  • Ability to use Microsoft Office software applications and hotel system applications

  • Strong problem-solving skills; encourages new innovative solutions when appropriate

  • Effective decision making skills Education or Certification

  • Good level of English essential

  • High School Diploma or equivalent required; Bachelor’s Degree preferred

Duties and responsibilities:

The Event Executive is responsible for incoming enquiries, from conversion through to seamless transition to operations for event execution and back to sales. The Event Executive provides excellent customer service through every element of the event or group enquiry, utilizing strong selling skills.

  • Ownership for the management and conversion of assigned enquiries

  • Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution.

  • Conducts compelling show rounds to win the business

  • Proactively resolicits previous customers and event bookers for future opportunities

Guest Satisfaction

  • Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.

  • Provides excellent customer service. Ensures all associates involved in and event or booking understand expectations and parameters.

  • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.

Sales and Revenue Management

  • Delivers a compelling sales experience to drive conversion and repeat business

  • Effectively up sells products and services throughout the event process..

  • Effectively manages customer budgets to maximize revenue and meet customer needs.

  • Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.

What’s in it for me?

Giving associates opportunities to grow and succeed is part of the company’s DNA. As a company we offer unrivalled career and professional development opportunities.

Some of the fantastic benefits you would be entitled to if you joined Marriott International include:

  • Meals on Duty

  • Discounted Marriott hotel rates and Food & Beverage

  • Earn up to £150 for recommending a friend to work for us

  • Reward & Recognition programmes

Apply now to Start your Journey!

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Summary

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.