Marriott Director of Events Management in Vancouver, British Columbia
Job Number 18001NVM
Job Category Event Management
Location JW Marriott Parq Vancouver, Vancouver, British Columbia VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Position Type Management
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Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Functions as the strategic business leader of Event Management, including the departments of Event Planning, Banquets & Food Services, Culinary and Event Technology (3 rd Party). Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales. Ensures the team meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing event revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
Education and Experience
High school diploma or GED; 6 years senior leadership experience in the event management discipline, within a large (minimum 40,000 sq. ft) facility.OR
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years senior leadership experience in the event management discipline, within a large (minimum 40,000 sq. ft) facility.
CORE WORK ACTIVITIES
Managing Event Management Operations and Budgets
Researches and analyzes new products, pricing and services of competition.
Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
Ensures the property is apprised of all groups that will impact property operations.
Works with culinary team to ensure compliance with food handling and sanitation standards.
Oversees Event Operations including Event Planning, Banquets & Food Services, Culinary and Event Technology (3 rd Party).
Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.
Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
Leads the execution of brand service initiatives in event management areas.
Develops an Event Management strategy that is aligned with the brand’s business strategy and leads its execution.
Leading Event Management Teams
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
Serves as a role model to demonstrate appropriate behaviors.
Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.
Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team.
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.
Sets expectations and holds event management leadership team accountable for desired service behaviors related to product and service delivery.
Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
Mentors, coaches and develops the Events team.
Introduces ideas to leadership team to enable property to remain competitive.
Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
Works directly with major groups when high profile and financial impact will be significant (limited instances).
Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
Responsible for leading monthly F&B forecasts and annual Business plans with the Finance department.
Ensuring Exceptional Customer Service
Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
Represent the Senior leadership team by interacting with all meeting planners as an ambassador of the hotels.
Conducting Human Resources Activities
Works with Human Resources to ensure compliance with applicable laws and regulations.
Reviews property specific event operations annually and makes appropriate adjustments.
Reviews staffing levels to ensure that guest service and operational needs are met.
Communicates and ensures departmental and property emergency procedures are executed when necessary.
Ensures that regular, ongoing communication is happening in all areas of event operations.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Notification to Applicants: JW Marriott Parq Vancouver takes seriously its obligations under the applicable provinciallegislation and will provide accommodations to job applicants needingassistance. If you require anaccommodation in relation to this job posting, our online application or aninterview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member ofour Human Resources team will respond to your request. Please note that this phone number and emailare only for those individuals who would like to request an accessibilityaccommodation as part of the recruiting process.